Frequently Asked Questions (FAQs)
Shipping Info
Thank you for your Koko Butter order! Please remember that these are butters so they are temperature sensitive. In warmer months, they may liquify in the mail so please make sure you bring them in immediately upon arrival.
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If you select 'local delivery' as your shipping method, you must live within a 15 mile radio of 30038.
Payment Methods
We accept payment via our website and PayPal.
I selected the wrong scent. Can I exchange it?
We're sorry to hear that! If you selected the wrong scent and your order has not shipped, we are more than happy to fix it. Just send us an email to kokobutterorders@gmail.com!
Do you run specials?
Absolutely! Check back frequently to see what specials we're running. You can also visit us on Instagram and Facebook to see what the latest promotion is.
My package still has not arrived. What should I do?
If your package has not arrived, please email kokobutterorders@gmail.com.